Shopify, built or untangled.
Either a new store set up properly from the start, or work on the one you've already got when it nearly does what you want but not quite.
Based in Bridgend, working with independent shops across South Wales and remotely UK-wide.
Where people usually get stuck
Shopify is good at making the first ninety percent easy and the last ten percent frustrating. You can get a store looking respectable in an afternoon, and then spend three weeks on the bit where the shipping rates are wrong for one postcode, or the theme won't show the thing you need it to show.
That last ten percent is where I'm useful. It's also the part that tends to sit unfinished for months, because it's nobody's job and it isn't quite broken enough to force the issue.
What I can take on
Most jobs are one of these three, and plenty are a bit of all of them.
A new store
Set up from scratch: theme, products, payments, shipping and the checkout, with the settings that catch people out done before you launch rather than after your first order goes wrong.
The store you already have
Somebody set it up, it mostly works, and there are three things about it that annoy you. That's the usual starting point, and it's normally a smaller job than people expect.
The fiddly bits
Theme edits that Shopify doesn't let you make from the admin, apps that need wiring together, and the parts of checkout you're allowed to change and the parts you aren't.
You run the shop afterwards
The point of Shopify is that the day to day is yours: products, prices, stock and orders all happen in the admin without needing me. I'll show you where things live and where the settings you'll actually want to change are hiding.
Order confirmations and shipping notifications are email, so they can land in spam like any other message. If your customers say they never got a confirmation, that's usually a deliverability problem rather than a Shopify one.
Questions people ask first
Do I need Shopify, or would a normal website do?
If you're selling more than a handful of things, or you want stock and orders handled for you, Shopify earns its keep. If you sell one or two things occasionally, it's probably more than you need and a plain site will do.
Will I be able to add products myself?
Yes. That's the main difference from the static sites I usually build: Shopify has an admin you log into, and adding products, changing prices and dealing with orders is meant to be your job, not mine.
Can you work on a store somebody else built?
Usually. Tell me which theme it uses and what's bothering you. If the theme has been heavily hacked about, I'll tell you whether it's better to keep patching it or start from a clean one.
What about all the apps?
Most stores end up with apps they don't use and pay for monthly. I'll go through what's installed and what it's doing, and you can decide what to keep.
Tell me what your shop needs.
Send me the store address and what's annoying you about it. If it's a ten minute fix I'll tell you that rather than dress it up into a project. I aim to reply within a working day.
Say hello